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Customer service is one of those things that many companies do incredibly well while others continuously struggle. Each year, Zogby Analytics, in partnership with MSN, releases a survey that rates the be...

Harry Gordon Selfridge played by Jeremy Piven on the PBS TV series: Harry Gordon Selfridge was a genius entrepreneur and highly-respected retail magnate in the early 1900s and is now the basis of the televi...

It was a cool autumn afternoon in the Midwest. I received a phone call from my client at a luxury car manufacturer. On the line was "Ken" (in sensitivity to him and his brand, I've changed his name), the...

Entrepreneurs are often viewed as high-risk, gambling daredevils. It sounds great, even exotic, to be described that way. But the truth is, most entrepreneurs are not gamblers at all. I've owned and/o...

I've been running my business for 30 years, but before that, I learned how to run a rock band. No, I wasn't in a famous band. In fact, I often tell people that my songs sold "well under one million copie...

In baseball, they call it the sophomore jinx. In other circles, it's known as the encore problem. In pop music, it's called being a one-hit wonder. What am I describing? The tough situation in which you ...